Job Opportunities at r.s.hispaniola and City Cruises PLC

The Restaurant Ship Hispaniola is owned and operated by Yardarm Club Ltd., part of the City Cruises Plc group of companies.

At City Cruises opportunities arise from time to time for bright, friendly, hard-working individuals to join our team in either a full-time or part-time capacity, both permanent and casual.

We are a family-run, small to medium-sized business operating 24 hours a day, 7 days a week, 52 weeks a year. We are a progressive company and can offer a number of career opportunities, depending upon your interests and skills, at a variety of locations; from our Head Office at Rotherhithe to the deck of one of our River Thames cruisers, our restaurant ship R.S.Hispaniola or any of the four piers served by our cruises.

Working for City Cruises and R.S.Hispaniola you will be helping to provide a range of services for people wishing to enjoy the leisurely environment of the River Thames.

COMMIS CHEF

Main Purpose

To contribute to customer satisfaction by playing your part in preparing and serving high quality food in accordance to restaurant standards.

Principal Responsibilities

Assistance to the Head Chef

Preparation of vegetables and sauces
Service of starters and desserts
General day to day cleaning duties
Adherence to Health & Safety Policies

To contribute to the best of your ability to the production of food items

To ensure all dishes are prepared in a timely fashion and to the appropriate agreed standard
To be familiar with the menu of the day and know your responsibilities in accordance with the menu
To ensure excellent food hygiene practice is observed in the entire food chain from storage through to preparation and service.
To ensure HACCP compliance within the kitchen and food beverage outlets
To avoid unnecessary wastage by observing proper control methods
Ensure the kitchen equipment is in working order and report any maintenance issues to the Head Chef

Educational Level/Qualifications Required

Certificate in Food Hygiene

Experience/Knowledge

Experience working in A la Carte Restaurant
Experience working in a busy and demanding environment

Personal skills required for role

Must be courteous and focused on providing a consistently high standard of customer service
Must be standards driven and detail orientated
Must have the ability to multi-task in a fast paced environment
Must be flexible with regards to hours
Must have good command of the English language
Must have excellent self presentation
Team player but able to motivate self and work independently on own initiative
Flexible, can-do attitude with the ability to react calmly in a pressurised situation
Ability to own and follow-through on projects required and issues raised

If you believe you are suitable for this position please email your CV stating what position you are applying for to recruitment@citycruises.com

NB. Please note that due to the high volume of applications we expect to receive, you will only be contacted if you are shortlisted to the next stage of the recruitment process.

Closing Date: - 9^th December 2011

RETAIL SALES & CUSTOMER SERVICE MANAGER (City Cruises Piers)

Main Purpose

Manage the retail sales and customer service delivery at all City Cruise pier locations. Ensure that the pier staff are sufficiently trained and managed to deliver the customer experience to meet revenue budget targets and deliver a safe customer service to our customers.

Principal Responsibilities

Retail revenue sold at Pier locations network. Sales and revenue for all Pier outlets as measured against budget.
Customer service delivery to agreed standards at all pier locations.
Management of recording data on time performance of the service against schedule.
Management of refunds process at pier locations.
All operational matters relating to the day to day running of the pier location including, staff and retail systems.
Coordinate regular communication to the head office management team on issues within the pier network. Work and liaise with other managers to resolve as soon as possible.
Develop staff within direct team to deliver the required customer experience.
Work with other managers to develop regular staff incentives to improve sales. Manage and measure all incentives once in operation.
Retail sales revenue against budget (Weekly/Monthly/Annual).
Measurement of cancellation revenue/numbers (Weekly/Monthly/Annual).
Production of weekly on time performance records for delivery of boat time arrival at pier against schedule. Identify all missed turns.
Ticket machines to be in full working operational mode and to be available to customers at all times.
To encourage and help staff to up sell ticket sales.
To be familiar with all the services within the company and our trade customers for day to day running on the pier locations.
To maintain excellent product knowledge, competently answer any customer queries and be able to promote in house products and activities and provide other staff with the same knowledge so that they can competently answer the questions too.
On occasion to supervise with the allocation of staff in line with staffing levels and company budgets.
Understand and ensure the implementation of the health and safety policy, emergency and fire procedures and when necessary, inform the other staff of the same procedures.
To ensure the highest level of customer care is shown at all times by the staff to ensure a clean, comfortable and safe environment for all our customers.
To provide information for the customers in a polite and helpful manner both face to face and over the phone.
Ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
An ability to work on your own responsibility, especially when under pressure is important. A pleasant approach, together with a genuine desire to help people is an essential quality.
To complete timesheet by midday every Sunday and given to payroll department to process in coordination with the correct procedure.
To attended functions, conferences, meetings and training as directed by Head of Fleet Operations.
To ensure the procedures for cash reconciliation are carried out correctly and that floats and stock are signed in and out in accordance with company policy and procedures.
To ensure that all the piers managers report all deficiencies to you in the maintenance of equipment throughout the pier locations.

Educational Level/Qualifications

Educated to GCSE level or equivalent

Experience/Knowledge

Required:

Managed a team of 4 on multiple sites
Experience working with crowd control
A minimum of 12 months experience within Customer Services in a customer facing role

Desirable:

Travel & Tourism background
Worked in a sales environment

Personal Skills

Required:

To exhibit a professional attitude at all times
Smart/Well presented and represent the company at all times
Excellent communication skills and highly organised
Sales driven
Customer focused
Calm and able to work well under pressure
Excellent numeracy and literacy skills
To be flexible in carrying out your duties at any of the company’s locations, offices or departments and fulfill other tasks that fall within your post as required

Desirable:

Has a modern outlook
Company focused
Self motivated
Willingness to learn and progress
Problem solver
Can speak a 2^nd language
Good mentoring skills

If you believe you are suitable for this position please email your CV stating what position you are applying for to recruitment@citycruises.com

NB. Please note that due to the high volume of applications we expect to receive you will only be contacted if you are shortlisted to the next stage of the recruitment process.

Closing Date: - 11^th December 2011

Waiting/bar staff

Working within our restaurant, you will be responsible for providing a superior standard of service to our customers, taking orders, serving at both tables and at the bar. This position will involve the retail of alcoholic beverages. Previous experience in plate waiting is essential, silver service experience a definite advantage.

Kitchen porter

Working within the kitchen team, the role will involve maintaining a clean workplace, clearing surfaces, washing up and some basic food preparation. A CIEH foundation certificate in food hygiene (or equivalent) is an essential pre-requisite for this role.

If you would like to find out more about any of these positions or are interested in applying for one, please call our Human Resources Officer on 020 7740 0400, fax 020 7740 0495 or e-mail recruitment@hispaniola.com.

Can't find what you are looking for here? Why not visit our sister company's website www.citycruises.com, to see if there are any suitable vacancies for you.

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